Booking Cancellations

Cancel or reschedule by phone at least 3 hours before your appointment for a full refund.
No refunds after the appointment time has started.
Missed, prepaid appointments cannot be rescheduled. A new booking and payment will be required.

Gift Vouchers

Book your appointment at least one day in advance.
LAILA Gift Voucher valid for 3 years from the date of purchase
Only two types of vouchers are available: Online Vouchers and Paper Vouchers (available at the shop). Mailed (post) vouchers are no longer offered.
Present your email voucher or paper voucher to the receptionist at least 10 minutes before your session begins.
All vouchers are valid for 3 years from the date of purchase, unless otherwise stated on the voucher.
Lost or stolen vouchers cannot be replaced or reissued.
Vouchers must be presented at the time of redemption (printed or digital copy).
Standard cancellation and rescheduling policies apply for all appointments booked with vouchers.

Value Gift Vouchers

Value Gift Vouchers are issued for a specific dollar amount and can be used toward any treatment or product at LAILA Thai Massage & Beauty.
They can be partially redeemed over multiple visits until the balance reaches zero.
No refunds or cash exchanges are available for unused balances.
Value vouchers can be used to upgrade or extend treatment time, subject to availability and price differences at the time of booking.

Treatment Gift Vouchers

Treatment Gift Vouchers are issued for a specific service (e.g., 60-min Remedial Massage).
They are redeemable only for the stated treatment and cannot be changed, exchanged, upgraded, or topped up for another service or cash value.
If the recipient wishes to book a different treatment, a new treatment purchase is required.
Bookings are subject to availability and must be made in advance

Vouchers cannot be redeemed for cash or refunded.
Vouchers cannot be used after the expiry date; no extensions will be granted
The purchase receipt cannot be used as a voucher.
No health fund rebates are available for Gift Card purchases.
Gift Vouchers are non-refundable and cannot be exchanged for cash.
You will receive an email Voucher for purchases Online or Paper Voucher available at the shop
Keep your Gift Card Voucher secure as we cannot replace lost or stolen cards.
By purchasing or using our Gift Cards, you agree to these terms and conditions.

Stamp card discounts cannot be combined with other promotions, offers, or discounts.

Eligibility: Available to all customers. Present the card at the time of service.
Earning Stamps: One stamp for each session of at least 60 minutes. Gift card purchases and promotional services are not eligible.
Redeeming Rewards: Collect 9 stamps to get a free 30-minute massage or facial. The free session must be of equal or lesser value. Present the card at redemption.
Lost or Damaged Cards: We are not responsible for lost or damaged cards. Replacement cards will not carry over stamps.
Validity: No expiration date, but subject to change or cancellation.
General: The card remains our property. Misuse may result in forfeiture of stamps and rewards.