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Terms & Conditions

Booking Cancellations

  • Cancel or reschedule by phone at least 3 hours before your appointment for a full refund.

  • No refunds after the appointment time has started.

  • Missed, prepaid appointments cannot be rescheduled. A new booking and payment will be required.

 

Gift Vouchers

  • Book your appointment at least one day in advance.

  • Inform the receptionist you have a voucher and provide the voucher number.

  • Present your Mail Voucher** upon arrival.

Important Information for Voucher Holders

  • Vouchers cannot be redeemed for cash or refunded.

  • Only Mail Vouchers are available; Online Vouchers are no longer offered.

  • The purchase receipt cannot be used as a voucher.

  • Vouchers are mailed on weekdays. Orders after 12pm are mailed the next weekday.

  • You will receive an email with a tracking number once mailed.

  • Vouchers cannot be used after the expiry date; no extensions will be given.

Public Holiday Surcharge

  • A 10% surcharge applies on public holidays, with a maximum charge of $15.

  • Services paid with a gift voucher will also be subject to the 10% surcharge.

Loyalty Stamp Card Discount

  • Stamp card discounts cannot be combined with other promotions, offers, or discounts.

Loyalty Card Terms and Conditions

  • Eligibility: Available to all customers. Present the card at the time of service.

  • Earning Stamps: One stamp for each session of at least 60 minutes. Gift card purchases and promotional services are not eligible.

  • Redeeming Rewards: Collect 9 stamps to get a free 30-minute massage or facial. The free session must be of equal or lesser value. Present the card at redemption.

  • Lost or Damaged Cards: We are not responsible for lost or damaged cards. Replacement cards will not carry over stamps.

  • Validity: No expiration date, but subject to change or cancellation.

  • General: The card remains our property. Misuse may result in forfeiture of stamps and rewards.

 

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